Cancel/Change Order

Effective Date: July 15, 2026

At Alifelix, we understand that customers may occasionally need to update or cancel an order after placing it. We aim to provide a flexible and helpful process while ensuring orders are processed and shipped efficiently.

This Cancel / Change Order Policy explains how order modifications, address updates, and cancellation requests are handled after an order has been submitted.

Please review this policy carefully to understand the available options and timing requirements.

Order Change Requests

If you need to make changes to your order, please contact our customer support team as soon as possible after completing your purchase.

Possible order changes may include:

• Updating shipping information.
• Correcting incorrect customer details.
• Changing product selections.
• Adjusting product sizes or variations, if available.

We will make reasonable efforts to accommodate your request. However, changes can only be made before your order enters the processing or shipping stage.

Once your order has been prepared, packed, or shipped, we may no longer be able to make changes.

Order Cancellation

Customers may request an order cancellation shortly after placing an order.

Cancellation requests must be submitted before the order has been processed and shipped.

Once an order has entered the fulfillment process or has been shipped, cancellation is no longer available.

If you wish to cancel your order, please contact us immediately with the following information:

• Order number
• Customer name
• Email address used during checkout
• Cancellation request details

Our team will review your request and confirm whether cancellation is possible.

Cancellation Timeframe

To increase the chance of successful cancellation, please contact us as soon as possible after placing your order.

Our order timeline:

Because orders are prepared quickly, we cannot guarantee that every cancellation request can be completed.

Changes After Shipment

Once your order has been shipped, we are unable to modify:

• Shipping address
• Product details
• Size or color selection
• Quantity
• Delivery information

If you receive your order and need assistance, please review our Return & Refund Policy for available return options.

Address Changes

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review your:

• Full name
• Shipping address
• City
• State
• ZIP code
• Contact information

If you notice an incorrect address after placing your order, contact us immediately.

We will attempt to update your shipping information before the order is processed. However, once the package has been shipped, we cannot guarantee that the address can be changed.

Alifelix is not responsible for delivery issues caused by incorrect address information provided by the customer.

Refunds for Approved Cancellations

If your cancellation request is approved before shipment, your payment will be refunded to the original payment method.

Refund processing details:

Alifelix does not charge cancellation or refund processing fees for approved cancellations.

Incorrect Orders

If you receive an order that does not match your purchase, please contact our support team as soon as possible.

Please provide:

• Order number
• Description of the issue
• Photos of the received item, if applicable

Our team will review the information and assist with the appropriate solution.

Duplicate Orders

If you accidentally place multiple orders or submit a duplicate purchase, contact us immediately.

If the duplicate order has not been processed, we will attempt to cancel it.

If both orders have already shipped, cancellation may not be possible. In this case, please contact our support team for further assistance.

Promotional Orders and Discounts

If an order includes promotional pricing, discounts, or special offers, cancellation or changes may affect the availability of those promotions.

Any adjustments will be reviewed based on the specific circumstances of the order.

Customer Responsibility

Customers are responsible for reviewing order details before completing checkout.

Before placing an order, please confirm:

• Selected products
• Product size and quantity
• Shipping information
• Contact details
• Payment information

Providing accurate information helps us process and deliver your order without unnecessary delays.

Contact Us

If you need to cancel or modify an order, please contact our customer support team as soon as possible.

Store Name: Alifelix
Email: contact@alifelix.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We appreciate your understanding and cooperation. Alifelix is committed to providing a reliable ordering experience and assisting customers with any order-related requests whenever possible.