Return & Refund Policy

Effective Date: July 15, 2026

At Alifelix, customer satisfaction is our priority. We want you to feel confident when shopping with us and enjoy every item you receive. If your purchase does not meet your expectations, we provide a straightforward return and refund process to help make your experience as smooth as possible.

This Return & Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds for purchases made from Alifelix.

We offer a 60-day return period from the date your order is delivered. Eligible returns can be submitted within this timeframe, and approved refunds will be processed without any additional fees.

Return Period

Customers may request a return within:

Return Window: 60 Days from the Delivery Date

To be eligible for a return, your request must be submitted within 60 days after your order has been delivered.

After the 60-day return period has passed, we may no longer be able to accept return requests.

We recommend inspecting your order as soon as it arrives to ensure the items meet your expectations and to allow enough time for any return request if needed.

Return Conditions

To qualify for a return, items must meet the following conditions:

• Items must be unused and unworn.
• Items must be returned in their original condition.
• Items must include original packaging, tags, and any included accessories.
• Products must not show signs of washing, alteration, damage, or wear.
• The return request must be submitted within the 60-day return period.

Returned items that do not meet these conditions may not be eligible for a refund.

For hygiene and product quality reasons, we recommend trying on clothing carefully and keeping items in their original condition until you decide whether to keep them.

Items Eligible for Return

Alifelix accepts returns for eligible fashion products, including:

• Shirts
• Dresses
• Crop Tops
• Sweater Tops

All returned items must meet the return requirements outlined in this policy.

Items Not Eligible for Return

Certain situations may prevent an item from being accepted for return, including:

• Items returned after the 60-day return period.
• Items that have been worn, washed, or altered.
• Items damaged due to improper use or care.
• Items missing original packaging, tags, or included accessories.

If a returned item does not meet our requirements, we will contact you with additional information regarding your return request.

Return Process

To start a return, please follow these steps:

1. Contact Our Support Team

Send a return request to:

Email: contact@alifelix.com

Please include the following information:

• Order number
• Customer name
• Email address used during checkout
• Product details you wish to return
• Reason for the return

Our team will review your request and provide instructions for the next steps.

2. Receive Return Instructions

After your return request is reviewed and approved, we will provide the necessary return instructions.

Please do not send items back before receiving return approval from our support team.

3. Ship the Return Package

Pack the item securely and ensure it meets the return requirements before shipping.

Customers should keep any shipping confirmation or tracking information until the return process has been completed.

Return Shipping

Customers should contact Alifelix before returning any product to receive the correct return instructions.

Return shipping arrangements may vary depending on the specific situation, including the reason for the return.

We recommend using a trackable shipping service when returning items to help ensure successful delivery.

Alifelix is not responsible for return packages that are lost or damaged during transportation when tracking information is unavailable.

Refund Policy

Once your returned item has been received and inspected, we will process your refund if the return meets all requirements.

Refund Processing Time: Within 12 Business Days

Refunds are issued after the returned product has been reviewed and approved.

You will receive a confirmation email once your refund has been processed.

Refund Method

Approved refunds will be issued to the original payment method used during checkout.

Depending on your payment provider or financial institution, the refunded amount may require additional time to appear in your account after processing.

Typical processing times may vary depending on your bank or payment service provider.

Refund Fees

Alifelix does not charge any return or refund processing fees.

Refund Fees: No Fees

Approved refunds will be processed for the eligible order amount according to this policy.

Partial Refunds

In certain situations, a partial refund may be considered if:

• Items are returned with missing components.
• Products show signs of use or damage not caused by shipping.
• Items do not meet the original return requirements.

Our team will review each situation individually and provide information regarding the available refund amount.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Please provide:

• Order number
• Description of the issue
• Photos showing the product condition or incorrect item received

Our team will review the information and assist with an appropriate solution.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing your order.

Cancellation requests can only be accepted before the order has been processed and shipped.

Once an order has been shipped, it cannot be canceled. If you no longer wish to keep the item after receiving it, you may request a return according to this Return & Refund Policy.

Exchanges

At this time, Alifelix does not offer direct exchanges.

If you need a different size, style, or product, please follow the return process for your original order and place a new order separately.

Return Review Timeline

The return process generally follows these steps:

Please note that processing times may vary depending on return volume and package delivery times.

Contact Us

If you have any questions regarding returns, refunds, or your order, our customer support team is available to assist you.

Store Name: Alifelix
Email: contact@alifelix.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Thank you for choosing Alifelix. We appreciate your trust and are committed to providing a simple, fair, and customer-focused return experience.