FAQs

Effective Date: April 3, 2024

Welcome to the Rodtanaka FAQ page. Here, we’ve compiled answers to the most common questions about ordering, shipping, returns, payments, and more. Whether you're shopping for earrings, necklaces, or other jewelry pieces, this guide is designed to give you clear and quick answers.

If you need further assistance, our support team is always available to help.

1. Orders & Processing

Q1: How long does it take to process my order?

All orders are processed within 1 business day (Monday – Friday).

Orders placed before 5:00 PM (EST) are typically processed the same day. Orders placed after this time will be processed on the next business day.

Q2: Can I cancel or change my order after placing it?

Yes, but only within a very short window.

• You can cancel or modify your order before it enters processing
• Once processing begins, changes or cancellations are no longer possible

Please contact us immediately at support@rodtanaka.com if you need to make changes.

Q3: Why was my order canceled?

Orders may be canceled due to:

• Payment issues or failed transactions
• Suspected fraud or security concerns
• Product availability issues
• Incorrect or incomplete information

If your order is canceled, you will receive a full refund.

2. Shipping & Delivery

Q4: How long does shipping take?

Shipping Timeline

Delivery times may vary depending on your location and external factors.

Q5: How much does shipping cost?

No hidden fees apply.

Q6: Which carriers do you use?

We ship orders using trusted carriers:

• USPS
• UPS
• FedEx

Carrier selection depends on logistics and delivery efficiency.

Q7: Will I receive tracking information?

Yes. Once your order ships, you will receive a confirmation email with a tracking number.

Tracking updates are typically available within 24 hours.

Q8: Do you ship internationally?

Currently, we only ship within the United States.

3. Returns & Refunds

Q9: What is your return policy?

We offer a 60-day return window from the date of delivery.

Items must be:

• Unused and unworn
• In original condition

Q10: How long does it take to receive a refund?

Refunds are issued to your original payment method.

Q11: Are there any return fees?

No.

• No restocking fees
• No hidden charges

Q12: What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and provide photos of the issue.

We will arrange a replacement or refund at no additional cost.

4. Payments

Q13: What payment methods do you accept?

We currently accept:

• PayPal
• Venmo

Q14: Is my payment information secure?

Yes. All transactions are processed securely using trusted third-party platforms.

We do not store your sensitive payment details on our servers.

Q15: Why did my payment fail?

Common reasons include:

• Insufficient funds
• Incorrect account details
• Payment authorization issues

Please check with your payment provider or try again.

5. Products & Jewelry Care

Q16: What types of products do you offer?

Rodtanaka specializes in:

• Earrings
• Necklaces
• Jewelry accessories

Each item is carefully selected and packaged to maintain quality.

Q17: How should I care for my jewelry?

To keep your jewelry in excellent condition:

• Avoid contact with water, perfumes, and chemicals
• Store in a dry, clean place
• Use a soft cloth for cleaning

Proper care helps maintain shine and longevity.

6. Account & Support

Q18: Do I need an account to place an order?

No, you can check out as a guest. However, creating an account may help you track orders more easily.

Q19: How can I contact customer support?

• Email: support@rodtanaka.com
• Support Hours:
  Monday – Saturday
  8:00 AM – 7:00 PM (EST)

We aim to respond within 24 hours during business days.

Q20: What should I do if I entered the wrong shipping address?

Contact us immediately before your order is processed.

Once the order has been shipped, changes may no longer be possible.

7. Additional Questions

Q21: Can I place bulk orders?

Yes, but availability may vary. Contact us for assistance with large or special orders.

Q22: Will my items arrive in one package?

In some cases, items may be shipped separately to ensure faster delivery. You will receive tracking for each shipment.

Q23: What happens if my package is lost?

If your tracking shows delivered but you did not receive your package:

1. Check with neighbors or household members
2. Contact the carrier
3. Reach out to us for assistance

8. Quick Summary