Shipping Policy

Effective Date: July 15, 2026

At Alifelix, we are committed to providing a reliable and transparent shipping experience for every customer. We understand that receiving your order on time is an important part of your shopping experience, so we work carefully to process, package, and ship your items efficiently.

This Shipping & Delivery Policy explains how we handle orders, estimated delivery times, shipping costs, tracking information, and other important details related to your purchase.

Alifelix offers a curated selection of fashion products, including Shirts, Dresses, Crop Tops, and Sweater Tops. Every order is carefully prepared to ensure your products arrive safely and in excellent condition.

Order Processing

After your order has been successfully placed, our team will begin preparing your items for shipment. Each order goes through a review process to confirm product details, payment information, and shipping details before being packed and dispatched.

Our standard handling time is:

Handling Time: 1 Business Day

During the handling period, we carefully prepare your items, package them securely, and arrange shipment with our trusted delivery partners.

Orders are processed Monday through Friday, excluding weekends and holidays. Orders placed after our daily cut-off time may be processed on the next available business day.

Order Cut-off Time

Our daily order cut-off time is:

5:00 PM EST, Monday – Friday

Orders placed before 5:00 PM EST will begin processing according to our standard handling schedule. Orders placed after this time, during weekends, or on holidays will begin processing on the next business day.

We recommend placing orders before the cut-off time to help ensure faster processing and shipment preparation.

Shipping Time

Once your order has been processed and shipped, the estimated delivery timeframe will depend on the carrier and destination.

Our standard shipping timeline is:

Please note that transit time begins after your order has completed processing and has been handed over to the shipping carrier.

The total estimated delivery timeframe includes:

Delivery times are estimates and may vary due to circumstances beyond our control, including weather conditions, carrier delays, peak shopping seasons, or unexpected transportation issues.

Shipping Cost

Alifelix provides a simple and transparent shipping fee for all orders.

The shipping fee will be clearly displayed during checkout before you complete your purchase. Customers can review all order details, including product costs and shipping charges, before confirming payment.

Delivery Services & Tracking

To provide dependable delivery, Alifelix ships orders through trusted carriers, including:

• USPS
• UPS
• FedEx

Once your order has been shipped, a shipping confirmation email containing your tracking number will be sent to the email address provided during checkout.

Tracking information allows you to monitor your package status and follow the delivery progress until your order arrives.

Please note that tracking details may require some time to update after the carrier receives your package. In some cases, tracking information may become available within 24–48 hours after shipment.

Tracking Your Order

After receiving your shipping confirmation email, you can use the provided tracking number to check your delivery status.

If you have not received tracking information or your tracking details have not updated after shipment, please contact our customer support team. We will assist you in checking your order status and providing available information regarding your shipment.

Delivery Delays

While Alifelix works to ensure orders arrive within the estimated timeframe, certain situations may cause delays. These delays may occur due to factors outside our control, including:

• Severe weather conditions
• Shipping carrier delays
• High order volumes during holidays or promotional events
• Transportation interruptions
• Incorrect or incomplete shipping information

If your order is delayed, we recommend checking your tracking information first for the latest updates from the carrier.

Our customer support team is available to assist you if you have concerns about your delivery.

Lost Packages

Once your order has been shipped and transferred to the carrier, the package is handled according to the carrier’s delivery process.

If your tracking information shows that your package has been delivered but you cannot locate it, please check:

• Your mailbox
• Front door, porch, garage, or other delivery areas
• With family members, neighbors, or building management

If you are still unable to locate your package, please contact us as soon as possible. Our team will help review the available shipping information and assist with the next steps.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

Please carefully review your:

• Full name
• Shipping address
• City
• State
• ZIP code
• Contact information

If you notice an error in your shipping address after placing your order, please contact us immediately. We will make every reasonable effort to update your information before the order is shipped.

Once an order has been shipped, we may not be able to change the delivery address. Alifelix is not responsible for delays, failed deliveries, or returned packages caused by incorrect shipping information provided by the customer.

Returned Packages

A package may be returned to Alifelix if delivery cannot be completed due to reasons such as:

• Incorrect or incomplete address information
• Multiple unsuccessful delivery attempts
• Package refusal
• Failure to collect the package when required

If your package is returned to us, our support team will contact you to confirm the correct shipping information.

Additional shipping charges may apply if the package needs to be shipped again due to incorrect information provided by the customer.

Damaged Deliveries

We carefully package every order to help protect your items during transportation. However, if your package arrives damaged, please contact us promptly so we can review the issue.

When contacting our support team regarding a damaged delivery, please provide:

• Order number
• Description of the issue
• Photos showing the damaged packaging and/or product condition

Our team will review your request and provide appropriate assistance based on the situation.

International Shipping

Currently, Alifelix does not offer international shipping.

We currently focus on providing reliable delivery services within our available shipping areas. We appreciate your understanding and will continue evaluating opportunities to expand our shipping options in the future.

Order Changes

If you need to make changes to your order, please contact us as soon as possible after completing your purchase.

We will do our best to assist with requests such as:

• Updating shipping information
• Correcting order details
• Adjusting product information

However, once an order has entered the processing or shipping stage, changes may no longer be possible.

Order Cancellation

Cancellation requests must be submitted as soon as possible after placing your order.

Orders can only be canceled before they have been processed and shipped.

Once an order has been shipped, cancellation is no longer available. If you receive the order and wish to return it, please follow our return process.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order status, our customer support team is ready to assist you.

Store Name: Alifelix
Email: contact@alifelix.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Thank you for choosing Alifelix. We appreciate your trust and are committed to providing a smooth, reliable, and enjoyable shopping experience from checkout to delivery.