Cancel/ Change Order

Effective Date: April 3, 2024

At Rodtanaka, we understand that sometimes an order needs to be adjusted—whether it’s correcting a shipping address, updating product selections, or canceling an order altogether. Because we specialize in jewelry such as earrings, necklaces, and carefully curated accessories, and because we prioritize fast fulfillment, our order processing system is designed to move quickly.

This means there is a limited window of time during which cancellations or changes can be made. This Cancel / Change Order Policy outlines all conditions, timelines, and procedures to help you act quickly and effectively when needed.

1. Order Processing Framework

To maintain efficient delivery timelines, all orders are processed within a short timeframe after being placed.

Processing Timeline Overview

Orders placed before 5:00 PM (EST) will typically begin processing the same business day. Orders placed after this time will be processed on the next business day.

Because of this rapid workflow, requests for cancellations or changes must be submitted as soon as possible after placing your order.

2. Cancellation Policy

2.1 Cancellation Eligibility

Orders may only be canceled before they enter the processing stage. Once an order has been processed or shipped, cancellation is no longer possible.

Cancellation Status Table

Due to our 1-business-day handling time, the cancellation window is often very short.

2.2 Important Notes on Cancellation Timing

• Submitting a cancellation request does not guarantee approval
• Orders are processed in real-time, and timing is critical
• Requests received after processing begins will not be accepted

We strongly recommend contacting us immediately after placing your order if you wish to cancel.

3. How to Request a Cancellation

To request a cancellation, follow these steps:

1. Email support@rodtanaka.com as soon as possible
2. Include the following details:
• Order number
• Full name used at checkout
• Request to cancel the order

Our support team will review your request and confirm whether the cancellation was successful.

4. Refunds for Canceled Orders

If your cancellation request is approved, you are eligible for a full refund.

Refund Conditions

• No cancellation fees
• No processing fees
• No deductions of any kind

Refund Timeline

Refunds will be issued to the original payment method used during checkout. Processing time may vary depending on your payment provider.

5. Order Change Policy

We understand that sometimes minor adjustments are needed after placing an order. Rodtanaka allows changes under specific conditions.

5.1 Change Eligibility

Changes can only be made before an order enters processing.

Allowed Modifications

5.2 Limitations on Changes

Once your order has been processed:

• Product changes are no longer possible
• Shipping details cannot be modified
• Order quantities cannot be adjusted

At this stage, your only option will be to return the item after delivery in accordance with our Return & Refund Policy.

6. How to Request an Order Change

To request a modification:

1. Contact support@rodtanaka.com immediately
2. Provide:
• Order number
• Specific details of the requested change

Our team will evaluate your request and confirm whether it can be completed before processing begins.

7. After Shipment

Once an order has been shipped:

• Cancellation is no longer possible
• Changes cannot be applied

Available Option

If you no longer want the item, you may:

• Wait for delivery
• Submit a return request within the 60-day return period

Returned items must meet eligibility requirements outlined in our Return & Refund Policy.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for ensuring that all shipping details are accurate at the time of checkout.

If You Made a Mistake

• Contact us immediately before processing begins
• We will attempt to update the information if possible

Important Considerations

Rodtanaka is not responsible for:

• Delays caused by incorrect addresses
• Packages delivered to incorrect locations due to customer error
• Failed deliveries resulting from incomplete information

Additional shipping charges may apply if reshipment is required.

9. Duplicate Orders

If you accidentally place multiple orders:

• Contact us immediately to cancel the duplicate
• If processing has already begun, cancellation may not be possible

In such cases, duplicate items must be returned after delivery in accordance with our return policy.

10. Failed Cancellation or Change Requests

If your request cannot be fulfilled due to processing status:

• You will be notified promptly
• No changes will be made to the order
• You may still return the item after delivery

We encourage early communication to avoid these situations.

11. Fraud Prevention & Order Review

To protect both customers and our business, Rodtanaka reserves the right to:

• Review and verify orders before processing
• Cancel orders suspected of fraud or unauthorized activity
• Request additional verification if necessary

If an order is canceled for security reasons:

• A full refund will be issued
• You will be notified via email

12. Customer Responsibility

By placing an order on our website, you acknowledge that:

• You have reviewed your order details before submission
• You understand the limited window for changes or cancellations
• You agree to comply with the terms outlined in this policy

Taking a moment to double-check your order at checkout can help prevent the need for changes later.

13. Customer Support

Our support team is available to assist you with any cancellation or modification requests.

Contact Information

• Email: support@rodtanaka.com
• Support Hours:
  Monday – Saturday
  8:00 AM – 7:00 PM (EST)

We aim to respond to all inquiries within 24 hours during business days.

14. Policy Summary

For quick reference, here is a summary of key points: