Refund & Return Policy

Effective Date: April 3, 2024

At Rodtanaka, we stand behind the quality and craftsmanship of every piece we offer—from elegant earrings to refined necklaces and jewelry collections. Your satisfaction is a core priority, and we’ve designed a clear, fair, and customer-friendly return and refund policy to give you confidence with every purchase.

This policy outlines how returns, exchanges, and refunds are handled, along with timelines and conditions.

1. Return Eligibility

We offer a 60-day return window, giving you ample time to evaluate your purchase.

Return Window Overview

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• Items must not show signs of wear, damage, or alteration
• Returns must be requested within 60 days from the date of delivery

2. Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return.

Non-Returnable Items

• Earrings that have been worn
• Items marked as final sale (if applicable)
• Damaged items due to misuse or improper handling
• Items returned without prior authorization

If you are unsure whether your item qualifies, please contact our support team before initiating a return.

3. Return Process

We’ve made the return process simple and straightforward.

Steps to Initiate a Return

1. Contact Support
   Email us at support@rodtanaka.com within the 60-day window
   Include:
• Order number
• Item(s) you wish to return
• Reason for return
2. Receive Return Instructions
   Our team will provide:
• Return approval
• Return address
• Shipping instructions
3. Ship the Item Back
• Pack the item securely
• Use a trackable shipping method (recommended)
4. Confirmation & Processing
   Once we receive your return, we will inspect and process it accordingly

4. Return Shipping

Return Shipping Responsibility

• We recommend using a trackable shipping service
• Rodtanaka is not responsible for lost return shipments without tracking

5. Refund Policy

Once your return is received and approved, your refund will be processed promptly.

Refund Timeline Table

• Refunds are issued to the original payment method
• You will receive a confirmation email once your refund has been processed

6. Fees & Deductions

We believe in transparent pricing and fair policies.

Refund Fees

No fees are charged for returns or refunds.
You receive the full value of your returned item, provided it meets eligibility conditions.

7. Exchanges

We currently support exchanges for eligible items.

Exchange Conditions

• Item must meet return eligibility criteria
• Exchanges are subject to product availability
• If the desired item is unavailable, a refund will be issued instead

To request an exchange, contact support@rodtanaka.com.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will resolve it quickly.

What to Do:

• Contact us within 48 hours of delivery
• Provide:
• Clear photos of the item
• Packaging images
• Order number

Resolution Options:

• Replacement (if available)
• Full refund
• Exchange

Rodtanaka will cover all related shipping costs in such cases.

9. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank account again
2. Contact your payment provider
3. Processing delays may occur depending on your bank

If the issue persists, contact us at support@rodtanaka.com.

10. Order Cancellations

Orders can be canceled only within a limited timeframe.

Cancellation Guidelines

• Requests must be made before the order is processed
• Once shipped, orders cannot be canceled
• In such cases, you may initiate a return after delivery

11. Gift Returns

If you received an item as a gift:

• Returns can be processed with proof of purchase
• Refunds may be issued as store credit if the original payment method is unavailable

12. Policy Summary

For quick reference, here is a concise overview:

13. Customer Support

Our support team is available to assist you every step of the way.

• Email: support@rodtanaka.com
• Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We strive to respond to all inquiries within 24 hours on business days.